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Terms and Conditions
Welcome to AVM Terms and Conditions of Business
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Terms &
Conditions of Business
Sending a Service Request alone does NOT commit the Sender to paying for any work
and/or services to be carried out on a vehicle. Furthermore AVM does not guarantee
that any Service Visit will be made or that any work will be carried out on a vehicle
due to a Service Request being sent. A separate Agreement for a Service Visit and
Scope of Work is required for a Service Visit and associated Scope of Work to be
executed by AVM.
Where ''vehicle'' is written in these Terms and Conditions, the word
''vehicle'', howsoever written, is deemed to mean the vehicle, which is described
in the Service Request and no other vehicle.
Where ''work'' is written in these Terms
and Conditions, the word ''work'' howsoever written, is deemed to mean the agreed
scope of services which are described in the Service Request and/or the scope of
work confirmed in AVM's formal estimate. The word ''work'' howsoever written, where
it appears in these Terms and Conditions excludes any services whatsoever, which
are not expressly written as prescribed above.
Where ''agreement'' is written in these
Terms and Conditions, the word ''agreement'' howsoever written, is deemed to include
the completed on-
Customers confirm that the details provided on the Service Request
relates to a vehicle that is owned or in the care of the person named in the Service
Request and that the named person is authorised to instruct work to be carried out
on the vehicle.
Customers are liable for payment in full for the agreed scope of work
on the vehicle and/or Service visits upon acceptance of a Service Visit date and
completion of the agreed Scope of Works on the agreed date or such other date thereafter
that the works are complete if the work cannot be completed on the first Service
visit.
Service visits are charged as part of and at the same time as completion of
the work. Additional Service visits will be charged for separately and in addition
to the agreed Service visits if the work has to be aborted due to unavailability
of the vehicle at the agreed location on the agreed date(s).
The customer agrees to
pay the standard hourly rate charged by AVM for its Technician to AVM for each hour
or part thereof if the Technician is delayed in starting and/or completing the work
on the vehicle for any reasons or events caused by others except those caused by
AVM's suppliers and authorised agents -
Customers are deemed
to have confirm that the vehicle will be located at the address given on the Service
Request on the agreed date that work will be carried out on the vehicle. A minimum
call out charge will be made if the work cannot be carried out on the vehicle on
the agreed date due to the vehicle not being at or being delivered late to the agreed
location.
The Customer agrees to pay all outstanding amounts of money due to AVM for
works completed on the vehicle at agreed stages or on completion of the works. AVM
reserve the right to charge 1% interest per month or part thereof in addition to
the account for late payment of any sums due on completed works or part works where
stage payments are agreed.
Where special parts or components have to be ordered and
the value of these parts is greater than £100, AVM reserve the right to collect payment
for the parts before any work is carried out on the vehicle.
The Customer agrees that
AVM and/or it's authorised agents are not liable and do not accept liability for
any loss whatsoever due to lack of availability of the vehicle to authorised users
or for any period of time and/or any agreed scope and/or lack of scope of work and/or
delay in work starting and/or completing on the vehicle or for any other reason in
connection with the work or the vehicle or the premises at which the vehicle is/was
serviced and/or repaired.
AVM-